KitmeK makes TurboKids and operates kitmek.com. KitmeK services may be provided by KITMEK PTE. LTD. or KitmeK Pvt Limited, depending on the service, region and purchase or programme arrangement. The relevant store listing, order or programme agreement identifies the company responsible for your service. If you are unsure which company applies, contact contactus@kitmek.com.
This Privacy Policy explains the information handled through this website, the current TurboKids family app and related KitmeK services. A school, government or community programme may also provide its own notice for information handled under that programme.
Last updated: 29 September 2026.
1. What this policy covers
This policy covers visits to kitmek.com, messages sent to KitmeK, purchases made through an app store or a direct channel, and use of the TurboKids family app. An institution-managed deployment may have additional arrangements with the school, department or programme operator.
2. Information you share on this website
The website's contact form prepares a draft on your device. Saving, copying or downloading a draft does not send it to KitmeK. If you choose to start and send an email, we receive the address, name, organisation and message you include. Please do not include a child's name or private learning records in an enquiry.
The website may also receive standard technical information needed to deliver and protect it, such as an IP address, browser information, request time and pages requested, through its hosting infrastructure.
3. Information in the TurboKids family app
In the current family app, a child's profile and learning progress remain on the device. Using a lesson does not, by itself, send those learning records to KitmeK. TurboKids does not use a child's learning records for targeted advertising.
App-store services may process information about downloads, updates and purchases under their own policies. Those store records are separate from a child's on-device learning progress.
4. School, government and community programmes
Some separately arranged programmes may use shared devices, educator dashboards or a sync process. Whether learner records are transmitted, who can access them and how long they are kept depends on the programme arrangement. The participating organisation should provide the notice that applies to its programme; contact KitmeK if you need help identifying it. The family app's on-device description above does not describe every institutional deployment.
5. Purchases and payment information
TurboKids may be purchased through Google Play, the Apple App Store or an authorised direct payment channel. The payment channel handles the payment method and shows its price and billing terms. KitmeK may receive contact and transaction information needed to provide access, maintain records and help with a purchase. Do not send payment-card details by email.
6. Cookies and local storage
The current marketing website uses browser local storage to keep an optional contact draft on your device and remember your motion preference. The website's own frontend does not include advertising pixels or third-party analytics scripts. Hosting, app-store and payment services may use their own technical storage when you use those services. Your browser settings let you clear locally stored website data.
7. Why information is used
We use information sent to us to answer enquiries, provide purchased or contracted services, support users, maintain security and meet legal obligations. On-device family-app learning records are used by the app to show progress and support learning; KitmeK does not receive them merely because a lesson is used.
8. When information is shared
We do not sell children's learning records or use them for targeted advertising. Information you send to KitmeK may be handled by the email, hosting or payment providers needed to provide the service, by the KitmeK company responsible for your arrangement, or when disclosure is required by law. Information handled for an institutional programme follows the relevant programme arrangement.
9. Retention and security
Contact messages and purchase records are kept only as needed for the purpose for which they were received and for applicable record-keeping obligations. A contact draft and motion preference remain in your browser until you clear them or your browser removes them. Family-app learning records remain on the device unless a separately arranged programme provides another process.
We use reasonable measures to protect information we handle, but no online system can guarantee complete security. If you believe information has been exposed, contact us.
10. Children's privacy
TurboKids is designed for children from Kindergarten to Grade 5. A parent or guardian should manage a child's use and purchases where required. The marketing website's contact form is for adults and does not ask for a child's details. If a child has sent personal information to KitmeK through a message, a parent or guardian can ask us to review or delete what we hold.
Institution-managed learning records are addressed by the applicable school or programme notice. We do not show third-party advertisements to children in TurboKids.
11. Your choices and requests
You can clear a contact draft from the contact page or through your browser storage settings. You can ask KitmeK to access, correct or delete personal information that we hold, subject to applicable law and necessary verification. Because the current family app keeps learning progress on the device, KitmeK cannot retrieve that on-device progress from its servers.
Send requests to contactus@kitmek.com. If your request concerns an institution-managed programme, tell us the programme or school so we can direct it to the responsible organisation.
12. Other websites and services
This website links to app stores and may link to other services. Their own privacy notices apply when you leave KitmeK's website or use their payment and account systems.
13. Changes to this policy
We may update this policy when our services or practices change. The latest version and its update date will appear on this page. Where required, we will provide additional notice of material changes.
14. Contact us
For privacy questions and requests, email contactus@kitmek.com. Tell us whether your question concerns the website, the family app, a purchase or an institutional programme so we can direct it appropriately.
Need to ask us about this document?
contactus@kitmek.com
