Terms of use

These Terms of Use apply to the KitmeK website, the TurboKids family app and services offered directly by KitmeK. Please read them together with the Privacy Policy. By using a service, the adult responsible for that use agrees to these terms. A school, government or community programme may also have a separate agreement that governs its deployment.

KitmeK services may be provided by KITMEK PTE. LTD. or KitmeK Pvt Limited, depending on the service, region and purchase or programme arrangement. The relevant store listing, order or programme agreement identifies the company responsible for your service. If you are unsure which company applies, contact contactus@kitmek.com.

Last updated: 29 September 2026.

A. DEFINITIONS

In these terms, “KitmeK”, “we” and “us” mean the applicable KitmeK company described above. “Website” means kitmek.com. “TurboKids” or “app” means the TurboKids family application. “Services” means the website, app and other services described in a KitmeK order or programme agreement. “You” means the adult using the website or arranging a child's use of TurboKids. A “child” is a person who has not reached the age of majority where they live.

B. USING TURBOKIDS AND THE WEBSITE

TurboKids provides curriculum-based lessons, activities, assessments and play for children from Kindergarten to Grade 5. You may use the website to learn about these services and contact our team. Subject to your purchase or other access arrangement, KitmeK grants you a limited, personal, non-exclusive and non-transferable right to use the app on a compatible device. The app and its content are licensed for use; they are not sold to you. Availability of particular lessons, languages or features may change as the product develops.

C. CHILDREN, ACCOUNTS AND DEVICES

An adult is responsible for deciding whether a child may use TurboKids, managing purchases and supervising use in a manner appropriate for the child. Keep any account credentials secure and tell us if you believe someone has gained unauthorised access. Some features can work offline; downloads, updates, purchases or syncing may require a connection. Your device must meet the requirements shown by the relevant app store or communicated for your deployment.

D. PAYMENT, CANCELLATION AND REFUNDS

Paid access may be offered through Google Play, the Apple App Store or an authorised direct payment channel. Review the price, billing period, renewal details and cancellation or refund terms shown for the particular purchase before paying. Purchases made through an app store are also subject to that store's billing and refund process. For a direct purchase, the order or checkout terms govern billing and cancellation, subject to your rights under applicable law. If paid access was not delivered or you have a billing concern, email contactus@kitmek.com with your order details but do not send payment-card information by email. Nothing in these terms removes a refund or other consumer right that the law gives you.

E. ACCEPTABLE USE

Use the Services lawfully and respect other users and KitmeK's rights. Do not attempt to interfere with the app or website, gain unauthorised access, introduce malicious code, scrape protected areas, impersonate another person or use our content to create an unauthorised copy of the service. Do not sell an account, virtual reward or in-app item outside a process expressly offered by KitmeK. A child should not be asked to share private information with others through the service.

F. CONTENT AND INTELLECTUAL PROPERTY

KitmeK and its licensors retain rights in the TurboKids software, lessons, characters, artwork, marks and website content. Your permission to use the Services does not transfer ownership of that material. You may not reproduce, distribute, sell or publicly display protected content beyond what is permitted by law or authorised in writing. If you believe material on the Services infringes your rights, contact contactus@kitmek.com with enough detail for us to review it.

G. THIRD-PARTY SERVICES

App stores, payment providers and websites reached through external links are operated by other organisations. Their terms and privacy notices may apply when you use them. KitmeK is responsible for its own Services, not for the operation of an independent third-party service.

H. SCHOOL AND PROGRAMME USE

Schools, government departments and community partners may arrange TurboKids access through separate contracts. Those agreements can set out devices, support, reporting, payment and data responsibilities for the programme. If an agreement conflicts with these general terms for that programme, the programme agreement controls to the extent of that conflict.

I. SERVICE AVAILABILITY AND EDUCATIONAL INFORMATION

We work to keep the Services useful and available, but may need to maintain, update or change them. Internet access, device limitations and services outside our control can affect availability. TurboKids supports learning; it does not replace a school's teaching duties or guarantee a particular academic result. We will not exclude a warranty or remedy that applicable law does not allow us to exclude.

J. RESPONSIBILITY AND LIABILITY

You are responsible for your lawful use of the Services and for the decisions you make based on their content. To the extent permitted by applicable law, KitmeK is not responsible for indirect or consequential loss caused by an interruption or third-party service outside its reasonable control. This section does not limit liability that cannot legally be limited, including applicable consumer protections.

K. SUSPENSION AND END OF ACCESS

We may suspend access where reasonably necessary to protect the Services, investigate misuse or comply with law. We may end access for a material breach of these terms, subject to any notice or remedy required by law or your purchase agreement. You can stop using the app at any time; stopping use does not automatically cancel a subscription billed by an app store or direct payment provider. Follow the cancellation instructions for your purchase channel.

L. PRIVACY

Our Privacy Policy at https://kitmek.com/privacy-policy/ explains how information is handled by the website and app. Where an institution manages a deployment, its own notice or programme agreement may also apply. If you have a privacy request, email contactus@kitmek.com.

M. CHANGES, LAW AND CONTACT

We may revise these terms as the Services change. The latest version and update date will appear on this page, and we will give additional notice where required. Applicable law, courts and any dispute process depend on the responsible KitmeK company, the place of purchase and any separate order or programme agreement; your mandatory local consumer rights remain unaffected. If a provision cannot be enforced, the remaining provisions continue to apply. For questions about these terms or to identify the company responsible for your service, email contactus@kitmek.com.